✨ Frequently Asked Questions (FAQ)

Welcome to our Help Center!
We’ve gathered your most common questions so you can shop with confidence and clarity.
Whether you're curious about materials, shipping, or care tips, we're here to guide you.

🛠️ Do you design and make the jewelry yourselves?

Yes — every single piece is 100% handcrafted by us.
We do not resell third-party jewelry. From the initial sketch to the final polish, we handle everything in-house to ensure:

🔹 Authenticity
🔹 Exceptional quality
🔹 Unique and timeless designs

💎 What makes your brand different?

We pour heart and precision into every piece. Here's what makes us stand out:

✅ In-house, handmade jewelry
✅ High-quality materials only
✅ Gift-ready packaging included
✅ Free shipping worldwide
✅ Replacement guarantee for lost parcels
✅ Warm, responsive customer service

Our goal? For every customer to return — not because they must, but because they want to.

📦 How long does shipping take?

🇬🇷 Within Greece:

  • ✉️ 3–5 business days after order confirmation

  • 🚚 Sent via ELTA (Hellenic Post)

  • 🆓 Free shipping

🌍 International:

  • 🌐 Approx. 2 weeks delivery time

  • 📮 Sent via Registered Airmail (ELTA)

  • 🆓 Free worldwide shipping

💡 Note: Delays may occur during peak seasons like Christmas or Black Friday.